Refund and Returns Policy

Last Updated: August 2026

Welcome to the univerxe.

At .verxe, we build tools for creators. We stand behind every Vinyl+ we release—but we also understand that digital products require a different kind of guarantee.

This policy outlines when refunds are available, how to request them, and what to expect during the process. All refunds and returns are handled directly through the .verxe support team.

DIGITAL PRODUCT ELIGIBILITY

.verxe sells Vinyl+ licenses—digital audio files (24-bit WAV stems) and licensing rights. Due to the nature of digital goods, we do not offer refunds once a file has been downloaded or an ISRC placeholder has been claimed. However, we do offer refunds under the following conditions:

  • File corruption or broken download: If your download fails or the file is corrupted, contact us within 48 hours of purchase. We will replace the files immediately.
  • Duplicate purchase: If you accidentally purchase the same Vinyl+ twice, we will refund the duplicate order upon verification.
  • Technical incompatibility: If the file format (24-bit WAV) does not open in your DAW due to an error on our end, we will provide a replacement or issue a refund at our discretion.

RETURNS & EXCHANGES

Since we only sell digital licenses, physical returns do not apply. If you need to exchange a Vinyl+ license for a different catalog item (e.g., switching from a Reggae Vinyl+ to a Trap Vinyl+), you may request an exchange within 7 days of purchase—provided the original license has not been downloaded or registered with an ISRC code.

To request an exchange, contact us at {support email address} with your order confirmation and the new product you wish to exchange for. Exchanges are subject to price differences and may require an additional payment if the new product is of higher value.

REFUND REQUESTS

To request a refund, please email us at {support email address} with your order confirmation, the Vinyl+ ID (e.g., AUG26-RGC-01), and a brief explanation of the issue.

Refund requests are reviewed within 2 business days. If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your financial institution.

 

LATE OR MISSING REFUNDS

If you have not received your refund within 10 business days after our approval:

  • Check your bank account — processing times may vary.
  • Contact your credit card provider — some banks take longer to post refunds.
  • Contact your payment processor (PayPal, Stripe, etc.) — there may be an additional processing delay.

If you’ve done all of the above and still haven’t seen the refund, please contact us at support@verxe.online and we will track it down with our payment provider.

SALE ITEMS

All Vinyl+ marked as Sale or Limited Edition Promo are final sale and not eligible for refunds or exchanges, unless the item is defective or undeliverable due to a system error on our end.

GIFT PURCHASES

If a Vinyl+ was purchased as a gift:

  • The recipient may exchange the Vinyl+ for another item of equal or lesser value within 7 days of purchase—provided the license has not been downloaded or registered.
  • The original purchaser will not be notified of the exchange unless they are directly involved in the request.

NEED HELP?

If you have any questions about this policy, refund eligibility, or the exchange process, reach out to us directly:

We are here to help you build your legacy—and if something goes wrong, we will fix it.